Please advise with support. When the problem is solved, you will most likely also be able to send and receive MMS. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. Are there any settings where I can push these MMS through or re-calibrate to push through service? Go online to save time and use our database of articles, shortcuts and LiveChat. It's important to find out if you can make a call. When you send an MMS, a text message with a 3 day expiry is first sent to the recipient notifying them to retrieve the MMS. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. A: Usually, it’s something along the lines of this: Settings ->. Mobile Data/MMS. 6 Change the other fields as below. All APN settings checked but still no luck. If you turn on the function, you'll receive all MMS when you're within range of your home network. If mobile data is not working, please check that it is included in your service and if you have correct mobile data settings. To learn about Do this Updating your phone’s ... - Do not play or use a flashing-lights feature if you are tired or need sleep. If Android has already set values for MMS 3 for any fields below leave them. Would you like information for your {device-name}? View your usage, get billing support and much more with the My Optus app, download it, MMS not working - Never had an issue until late December, Re: MMS not working - Never had an issue until late December, ____________________________________________________________________________________________________________________________. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you turn off the function, you'll be notified before you receive MMS when you're within range of your home network. Enter the details you find below! If so it would mean something is up with the iPhone so Apple support would be the way to go - Take a minimum of a 15-minute break hourly. Called Optus 2 days ago still not sorted. Checked all settings on account and it’s definitely on. If I can't find a solution I will be forced to change carriers. ^ how do I know this? My mobile phone's touch screen doesn't work. MMS can contain media files such as pictures and sounds. And now your clicking on the link with WiFi connected it's probably using that which can't reach the Optus MMS Server, so when your "outside" your off the WiFi network and it works over 3G/4G. Checked settings and 4G/3G/2G (auto correct) is selected. Mobile data is activated by default if included in your plan. Mms do sent work over wifi on Android, only on Apple. And now your clicking on the link with WiFi connected it's probably using that which can't reach the Optus MMS Server, so when your "outside" your off the WiFi network and it works over 3G/4G. ... Key in Optus MMS and tap OK. If your sim card is active, mobile data should also be active. Missed Call Service is automatically set up to allow your phone to ring for 20 seconds before it sets in. My practice is not able to take any messages … https://plex.software/ | https://tutuappx.com/ | https://vidmate.onl/. The XX is the length of time in seconds you want your mobile to ring. Hi buddy, did you try clearing the cache of network and trying via wifi connection? I joined Optus just a couple weeks ago. You can send MMS to one or more mobile phones and to email addresses. If your sim card is active, mobile data should also be active. I can't send and receive email. Solution: Set up your mobile phone for MMS. If you can't make a call, you need to solve this problem first. Access Point Names ->. Tap APN.Key in mms . I receive multiple MMS texts a day and am unable to view until I go outside. This will then "Recreate your profile" and you should be good to go. Tap OK. Optus Apn settings – Step by Step Setting. Re: MMS not working - Never had an issue until late December It seems more like your phone either has lost its MMS configuration or Optus isn't pushing the MMS through to you properly. Wireless & Networks ->. 12. The network operator is YES OPTUS too. Tap Mobile networks . 48hrs passed still not working so called back and told optus changed settings and should now work but tpg mms was having issues so I should wait another 24hrs. Step 11 of 38. Tap Auto-retrieve to turn on the function. The Optus Wi-Fi calling FAQ page has more information . My mobile phone is slow. SMS, MMS and email . In this article we will give you all the information need to properly setup the APN Settings for Optus Australia. If you can't make a call, you need to solve this problem. Get your support answers here. Forgot to mention that yesterday I tried all the steps to set up the APN properly. Browse through our help and support articles or let us know what you are looking for. Tap Access point names (APN) . When sending an SMS/MMS my messages sometimes take 10-15 minutes to send, other times they go straight away. I can't check my voicemail. It's important first to find out if you can make a call. MMS sent from your Vodafone phone will expire after 3 days. Dodo MMS 4G LTE APN Settings for Android. It seems more like your phone either has lost its MMS configuration or Optus isn't pushing the MMS through to you properly. I can't send and receive MMS. I am having an issue where I am not receiving MMS (Galaxy S8) while in my office. By solving this problem you'll most likely solve your problem with sending and receiving MMS. Entertainment and internet . Got sick of waiting so called helpdesk, advised to wait 48hrs while they contacted optus. I can't use GPS navigation. I use a Cat s60 handset Android ( thermal camera handset) and I have tried 8 types of APN settings all do not work. The dodo website says to connect to the YES OPTUS mobile network in order to get internet working properly, but it no longer appears in the list of available networks, the only one I can connect to is Dodo, while telstra and vodaphone are visible. Can anyone tell my how to fix this because it is quite frustrating. If not, you'll need to make an adjustment to the Access Point Name (APN) in your phone's settings … All right crowd, hope you can help. MMS Manual Settings. Whether it’s signing in, setting up or sending off, our Help and Support pages can help you through any problem. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Just got two sim only plans with Optus after finishing Vodafone contract and continuing to use Galaxy S6 handsets. Dial → **004*321# from your phone dial pad. never had this problem prior to going direct with Optus just under 2 weeks ago. Need a helping hand with your emails? Step 10 of 38. Or is this a way of subversively forcing the use of more data via other apps such as Whats App, Google Hangouts, etc. My mobile phone's battery life is short. Before you start this troubleshooting guide you need to check one important thing: Setting up and using my mobile phone as a Wi-Fi Hotspot. Note: Make sure to press the radio button on return to the APNs menu after entering an APN. Tap SIM . Also, yes, I cleared the cache. Help Refer to the following resources to get more FAQ, software, and service information. Possible cause 1: Your mobile phone hasn't been correctly set up for MMS. Find the help you need with Optus. I would ask Optus technical support to "delete your profile of the MMSC", then check your phone has the right MMSC settings and send an MMS to yourself. Any ideas? Weird it's only happening in your office, are you connecting to WiFi at work? If you need to set your devices MMS settings manually, simply follow the below steps: Tap Apps Tap Settings Tap More Settings or Mobile Data or Mobile Networks Tap Access Point names; Tap Add or New APN Tap Name and enter ‘amaysim MMS Tap APN and enter ‘MMS’ Tap MMSC and enter: http://mmsc.optus.com.au:8002/ Tap MMS Proxy and enter: 61.88.190.10 It appears like the service cuts out, however, never had an issue until about a month ago. Optus X Smart User guide. It's important first to find out if you can make a call. It now works however MMS still does not work with Facebook Messenger. Go to Settings Connections Mobile networks Access Point Names of your Android.. Press Add on right top corner. If the recipient gets the SMS notification but they’re unable to retrieve the MMS content, they’ll have 7 days from the time the MMS was sent to fix the issue and retrieve the message. On my phone's messenger app I ticked the box "WAP push" on. If that did not work you may need to reset Voice to MMS. Tap Optus Internet Press the Home Button. Optus Wi-Fi Calling lets you make and receive calls, MMS and SMS from your smartphone over an accessible WiFi network connection. My service is Xfinity Mobile. If you can't receive MMS on your mobile phone, try these simple solutions to solve the problem. Hi buddy, did you try clearing the previous time cache file, or on the wifi network? Mobile data is activated by default if included in your plan. Former mobile tech support rep, and fixed things like this on a daily basis. Now joined Optus and cannot send. This is happening repeatedly but my voicemail although I have never altered settings have suddenly stopped working. By solving this problem you'll most likely solve your problem with sending and receiving MMS. If mobile data is not working, please check that it is included in your service and if you have correct mobile data settings. *Hit the Menu button* -> New APN. 10. To do via self serve: Log into My Account to ensure Missed Call Service is off (Select the Mobile Number/View Details then Manage then Voice Call Settings) … I can't send and receive SMS. Find "Access point names (APN)" Tap Settings . In most cases, if you have a working SIM card and an active mobile plan, these settings should be automatically sent to your phone by your carrier. Calls etc are ok. My wife's network data is ok but mine does not work despite 4G symbol being on?! 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